Last Updated: August 25, 2026

We want customers to understand clearly how returns and refunds are handled.

This policy does not limit mandatory consumer rights that apply under applicable law.

45-Day Return Period

Eligible return requests may generally be submitted within: 45 days after delivery.

To begin a return, contact: support@selovari.com

Please include:

• Your order number
• Reason for the return
• Relevant photographs or video where applicable

Do not mail a product before receiving return instructions.

Change-of-Mind Returns

For a standard change-of-mind return, the item should generally be:

• Unused
• Undamaged
• In its original condition
• Returned with included accessories or components
• Returned in its original packaging where reasonably possible

Where permitted by law, customers are generally responsible for return shipping costs for change-of-mind returns.

Original shipping charges may be non-refundable for change-of-mind returns except where required by law.

Damaged, Defective, Incomplete or Incorrect Items

If a product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as possible.

Provide where relevant:

• Order number
• Description of the issue
• Photographs
• Video
• Photographs of packaging or shipping label

After review, an appropriate remedy may include:

• Replacement
• Missing component shipment
• Partial refund
• Full refund
• Other remedy required by applicable law

Where Selovari is responsible for a confirmed damaged, defective, incomplete, or incorrect order, we will provide appropriate return-shipping arrangements where a return is required.

Non-Returnable Items

Subject to applicable consumer law, certain products may not qualify for a standard change-of-mind return, including:

• Personalized or custom-made items
• Items materially damaged through misuse after delivery
• Items returned outside the applicable return period
• Items missing significant components because of customer use or loss

These exclusions do not limit rights relating to defective, incorrect, damaged, or misdescribed products where mandatory consumer laws apply.

Return Authorization

Contact us before returning an item.

Our customer care team will provide:

• Applicable return instructions
• Return destination
• Any relevant reference information

Do not automatically return products to the business contact address.

Return Shipping

For eligible change-of-mind returns, return shipping is generally the customer's responsibility where permitted by law.

For confirmed merchant-error or defective-product cases, Selovari will provide applicable instructions and remedies.

We recommend using a trackable return service.

Inspection

Returned products may be inspected after receipt.

We may verify:

• Product identity
• Product condition
• Included components
• Return eligibility

Refunds

Approved refunds will generally be issued to the original payment method.

After an authorized return has been received and reviewed, please allow up to 14 business days for inspection and refund processing, unless applicable law requires a shorter period.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time to display the refunded funds.

Cancelled or Unshipped Orders

If an order is validly cancelled before shipment, an applicable refund will be issued to the original payment method.

Where applicable law requires a prompt refund because Selovari cannot ship an order within the applicable promised timeframe, we will comply with those requirements.

Exchanges

We do not guarantee that direct exchanges will be available for every product.

Where an exchange is unavailable, a return and separate replacement order may be required.

Contact Us

Email: support@selovari.com

Operating Entity: WEI LING NETWORK TECHNOLOGY CO., LIMITED