Ordering & Payment

Do I need an account to place an order?

No. Where guest checkout is available, you may place an order without creating an account.

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available methods may vary depending on location and payment provider.

Is my payment information secure?

Payments are processed using third-party payment providers and secure checkout technology.

Selovari does not intentionally store complete payment card numbers directly on its own systems.

Can I change or cancel my order?

Contact support@selovari.com as soon as possible.

We will try to accommodate your request before fulfillment begins. Once an order has been processed, packed, or shipped, changes or cancellation may no longer be possible.

Shipping & Delivery

How long does order processing take?

Orders are typically processed within 2-7 business days.

How long does delivery take?

After dispatch, estimated delivery is typically 7-15 business days.

These are estimates and may vary depending on destination, carrier conditions, customs, weather, holidays, or other circumstances.

Do you offer free shipping?

Selovari currently offers Free Shipping on Orders $39.99+.

Any shipping charge applicable to your order will be shown before checkout is completed.

How can I track my order?

When tracking is available, a tracking number will be provided after shipment.

Tracking may require approximately 24-72 hours after shipment to begin showing updates.

Can an order arrive in multiple packages?

Yes. Certain orders may be fulfilled in more than one shipment and may therefore have multiple tracking numbers.

What happens if my order is delayed?

If a material shipping delay occurs, we will address the order in accordance with our Shipping & Delivery Policy and applicable law.

Where required, customers will be offered the applicable option to accept a delay or cancel an unshipped order for a refund.

Are customs duties included?

International orders may be subject to duties, import taxes, VAT, brokerage charges, or similar government charges.

Unless otherwise stated during checkout, such charges may be the responsibility of the recipient.

Returns & Refunds

What is the Selovari return period?

Return requests may generally be submitted within 45 days after delivery, subject to the eligibility conditions in our Returns & Refunds Policy.

How do I request a return?

Contact: support@selovari.com

Include your order number and a brief explanation of the return request.

Who pays return shipping?

For eligible change-of-mind returns, return shipping is generally the customer's responsibility where permitted by law.

If Selovari confirms that the product was delivered damaged, defective, incomplete, or incorrect, we will provide an appropriate remedy and applicable return instructions.

When will I receive a refund?

After an authorized return is received and inspected, approved refunds are generally processed within up to 14 business days, unless applicable law requires a shorter period.

Your payment provider may require additional time to display the refund.

Product Questions

Are all Selovari lights solar powered?

Not necessarily. Always review the applicable product page for the specific power source and specifications.

Do solar lights automatically turn on at night?

Many solar products include automatic dusk-to-dawn functionality, but features vary by product. Please review the individual product description.

Does cloudy weather affect solar charging?

Yes. Solar charging performance may vary depending on weather, season, shade, placement, and available sunlight.

Support

For additional assistance: support@selovari.com